Symbol Mapping Issues: Selecting the Correct Server

Problem Overview

If you're experiencing symbol mapping issues in PF1, the most common cause is selecting an incorrect server when adding your trading account. This can result in symbols appearing with extensions or in non-standardized formats.

How to Identify the Issue

You can identify this problem by looking at your symbol names:

❌ Incorrect Symbols (Wrong Server)

  • XAUUSD.m

  • EURUSD.e

  • GBPUSD.raw

  • Other symbols with extensions or non-standard formatting

✅ Correct Symbols (Proper Server)

  • XAUUSD

  • EURUSD

  • GBPUSD

  • Clean, normalized symbol names without extensions

Solution: Select the Correct Server

When adding your trading account to PF1, ensure you select the server that has pre-configured symbol mappings.

Example: QuantTekel Server Selection

For example, QuantTekel Funded (Raw commissions) accounts, make sure to select: QuantTekel - .QTR

This server includes:

  • ✅ Pre-configured symbol mappings

  • ✅ Normalized symbol names

  • ✅ Proper data synchronization

If there are servers where different mappings options are provided, once you have selected a server, you will see text below that explaining when each server should be selected and in what scenario. Ensure you double check this. Continuing with the QuantTekel example:

Why This Matters

The correct server selection ensures:

  • Accurate tracking of your trading performance

  • Proper symbol recognition across all PF1 features

  • Seamless data integration with your prop firm account

  • Correct analytics and reporting

  • Proper position synchronization - incorrect server selection can prevent your trades from syncing correctly within your Positions tab

Step-by-Step Fix

  1. Remove the incorrectly added account (if already added)

  2. Add your account again

  3. Carefully select the server with the proper mappings

    • Look for servers ending in extensions like ".QTR" for QuantTekel

    • Avoid generic or unmapped server options

  4. Verify symbol appearance - they should be clean and normalized

Still Having Issues?

If you continue to experience symbol mapping problems after selecting the correct server:

  1. Double-check your server selection

  2. Contact our support team with:

    • Your prop firm name

    • The server you selected

    • Screenshots of the symbol issues

  3. Wait for account synchronization (may take a few minutes)

Need more help? Contact PF1 support through the platform or reach out to our customer service team for personalized assistance.